News from the REC

SmartHub Can Help

Dear Member:

We hope this message finds you and your family well. To encourage our members and our employees to remain safe during the pandemic, we have closed our offices to the public and are limiting face to face contact as much as possible in the field.

We wanted to take a moment to remind you that with our SmartHub application, you can access your account information both online or from any smart device. Through SmartHub, not only can you view and pay your bill, you can monitor your electric usage, report outages and even contact us directly.

Water Heater Service Paused

Out of concern for our members and our employees, we will be limiting water heater service only to those in emergency situations. We will not be signing new participants up until COVID-19 has passed. We will continue to provide FREE parts and service (delivered to you), but are asking members who can make the repair themselves to do so. We are happy to take the time and walk you through the repair. Those who are unable, we will work with you on an individual basis to get your water heater up and running.

Message from Bill Buchanan

Dear Member:

As the Coronavirus continues to spread, many businesses and organizations are taking precautions to help protect the health and well-being of their employees, customers, and the community at large. Your cooperative is not different. We have closed our office to the public until further notice. Our line crews and service techs will continue to perform necessary jobs but are limiting face-to-face interaction as much as possible.

Crawford Gives Day

On Wednesday, October 2 we will be participating in Crawford Gives, which is a collective philanthropy effort across the Crawford County.


Please follow along with us as we raise awareness for this important initiative, and raise awareness for our mission and needs. We have a goal of raising $1,000 during this week. We need your help to get us there.


Here's what you can do:


We have recently introduced a new informative electric bill statement that includes multiple areas for specialty messaging. One of the benefits of this new statement is that we can communicate more, while completely eliminating about three-quarters of the yearly bill inserts. Check out the "How to read my bill" document below.

2017 Clearly Brighter Teacher Grant Winners

Cambridge Springs, PA – In honor of National Co-op Month, Northwestern Rural Electric Cooperative is happy to announce the recipients of its 2017 Clearly Brighter Teacher Grants. A total of $3,000 has been awarded to ten local educators for their special class projects. First implemented in 2000, a total of $51,000 in grant funds has been awarded to teachers and educators throughout Northwestern REC's service territory.

The 2017 Clearly Brighter Teacher Grant recipients are:

Touchstone Energy Cooperatives Score Above the Rest

On May 11, the American Customer Satisfaction Index (ACSI) announced, “Energy utilities face serious challenges as customer satisfaction drops 3.2 percent.”

With an ACSI score of 71.9 on a scale of 0 to 100, the energy utilities sector dropped again for the third straight year. On a positive note that speaks to the cooperative difference and value of membership, Touchstone Energy Cooperatives remain the highest rated utility group.